MDT/SCCM, bluescreen intcpmt.sys, 3.1.2.2 A0 on W10 1909, Intel Platform Technology on Dell 5690

MDT/SCCM, bluescreen intcpmt.sys, 3.1.2.2 A0 on W10 1909, Intel Platform Technology driver on DELL 5690

We have a customer where, besides other OS releases, we still run Windows 10 1909 because they have so many different DELL laptop models. We roll out 1909 and then silently update it to Windows 10 21XX afterward.

This week, we encountered a case where the integration of the DELL drivers for the DELL Precision 5690 laptop caused a bluescreen after the initial Litetouch.vbs/PXE/WinPE phase, during the first OS boot of W10.

Intel Platform Monitoring Technology-Treiber | Treiberdetails | Dell Schweiz

https://www.dell.com/support/home/de-ch/drivers/driversdetails?driverid=8mf4m&msockid=0b6233cdedfa6bd006762101ec436a99

ERROR: Bluescreen, intcpmt.sys

Does not work on: W10 1909 DE PRO 64BIT

Driver package File from DELL used: Precision-5690-9V6C7_Win10_1.0_A03.exe

Driver affected from that driver package single file download: Intel-Platform-Monitoring-Technology-Driver_8MF4M_WIN64_3.1.2.2_A00_01.EXE

Directory: Precision-5690-9V6C7_Win10_1.0_A03\Precision-5690\Win10\x64\chipset\XFMCJ_A00-00\0\Drivers\Release\product\intcpmt.sys

Filename: intcpmt.sys

DEVICEID: PCI\VEN_8086&DEV_7D0D

DEVICEID: PCI\VEN_8086&DEV_AD0D

Driver file views

Driver Details in the *.inf file it is called 3.1.2.2 in the intcpmt.sys it is 10.0.10011.16384?

Solution:

After you import the drivers from the Precision-5690-9V6C7_Win10_1.0_A03.exe into MDT, delete that single driver

Restart the deployment process and the setup should work.

Now, we removed a single driver from the PNP Out-of-the-Box set provided by the manufacturer. Normally, we don’t have to do this for DELL machines.

This is something we’ve encountered over the past 15 years with HP laptops or desktops, where we often had to test different versions from HP, Intel, Broadcom, or other third-party component manufacturers to see which one worked best for the customer’s OS deployment and release. However, this is the first time we’ve had to do it for a DELL model setup.

If you still need the driver for your other 2HX Windows 10 setups, you can include it as a package and perform a silent installation alongside your applications.

DELL FILE: Intel-Platform-Monitoring-Technology-Driver_8MF4M_WIN64_3.1.2.2_A00_01.EXE

Just copy the setup files to an installation directory on your C: drive, such as `C:\dell\drivers\install`, and from there, perform a silent installation.

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:: INTELPLATFORMMONITOR

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DellInstaller_x64.exe /s /log=c:\dell\logfiles\INTELPLATFORMMONITOR.log 0

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Other brands an versions:

Lenovo 3.1.2.6

https://download.lenovo.com/pccbbs/mobiles/nzbmt02w.html